19 MAY 2020
We are open 9am-5pm Mon-Sat, & 10am-4pm on Sundays.
Whilst we are pleased that we can open our doors again, our priority is to ensure the safety of customers and staff, so you will notice some changes on your next visit…
Our Restaurant remains closed until further notice.
We will be restricting the number of customers allowed in store at any one time to ensure a 2-metre space between everyone.
We expect to be busy so please be prepared to queue. When the capacity number is reached, admission will be on a ‘one in, one out’ basis.
Please shop individually wherever possible.
Where this is not possible stick to a member of your household.
Please do not arrange to meet others at the garden centre.
We are unable to allow Dogs in to the garden centre at this time (Service Dogs WILL be allowed).
We are only able to accept Card Payments. Strictly no cash.
Our Customer Toilets will be closed.
Apologies, but we are unable to offer a ‘Carry to Car’ Service.
Please be respectful of the 2 metre rule between you, fellow customers & our staff - who are here to help. Please be kind & patient.
Anyone not obeying the government guidelines will be asked to leave the garden centre – there will be plenty of signage around to remind you of these guidelines!
We very much look forward to welcoming you back & thank everyone for the support you have shown us during this difficult time.
*****
Cancellation of Home Delivery Service
Please accept our sincerest apologies but we are having to withdraw our Home Delivery Service with immediate effect.
We simply do not have enough staff to carry out the email monitoring, payment processing, stock pulling & delivering at this time. Due to shielding, not all members of staff have been able to return to work, & now the garden centre has reopened our priority must be the safety of our staff & customers on-site.
We would like to thank everyone of you for your patience during the period we were able to offer home deliveries, demand was unprecedentedly high. We struggled to keep up…we did not keep up! But we did the very best we could & are very proud that we managed to deliver to over 1,500 customers during the garden centre lockdown. Our staff worked tirelessly every single day & did a fantastic job under very unusual circumstances.
Please, once again accept our apologies for this withdrawal, it is not a decision we have made lightly.
We are sorry if you have been waiting a long time & now will not receive a delivery from us. As & when we are able to reinstate our Home Deliveries we will be doing so, but for now we have had to make the difficult decision to withdraw them.
If you have an outstanding delivery issue, these are being sorted over the coming days. But for all emailed orders that have not been processed & paid, we regret we will be unable to fulfil them. We hope you will be able to come & visit us in person, as we would love to welcome you back to the garden centre. And if not, we hope you have family members or neighbours that may be able to visit on your behalf.
Best wishes to all & stay safe.
The Team @ Brick Kiln Garden Centre
